Privacy policy

Glow with Dr Hazel

Last updated: 16 April 2026

Glow with Dr Hazel is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Glow with Dr Hazel is an aesthetics clinic based in Manchester, United Kingdom.

Data Controller: Dr Hazel Cooke
Contact email: info@drhazelcooke.com
Website: www.drhazelcooke.com

2. What Information We Collect

We may collect and process the following personal data:

a) Information you provide to us

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Medical history and relevant health information

  • Treatment preferences and consultation details

  • Photos (where consent is given)

b) Information collected automatically

  • IP address

  • Browser type and device information

  • Website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

  • Provide consultations and treatments safely

  • Assess suitability for treatments

  • Manage bookings and appointments

  • Communicate with you about your care

  • Send follow-up advice and aftercare

  • Improve our services and website

  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent – for marketing, photos and optional communications

  • Contract – to provide treatments and services

  • Legal obligation – to comply with healthcare and safety regulations

  • Legitimate interests – to improve services and manage our business

Health-related data is classified as special category data and is processed only where necessary for medical purposes and with appropriate safeguards.

5. How We Store and Protect Your Data

Your data is stored securely using trusted systems, including our booking and medical record platforms.

We take appropriate measures to protect your data, including:

  • Secure digital systems

  • Restricted access to personal data

  • Confidential handling of medical information

We retain your data only for as long as necessary, in line with medical and legal requirements.

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Secure booking and payment providers (e.g. Timely)

  • IT and website service providers

  • Regulatory bodies if required by law

All third parties are required to respect the security of your data.

7. Marketing

We will only send marketing communications if you have opted in.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to other websites (e.g. booking platforms or social media). We are not responsible for their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Glow with Dr Hazel
Email: info@drhazelcooke.com